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Our Policy | Service Guarantee

Service Guarantee

All of our services are backed up by our 100% satisfaction guarantee. We stand by this service guarantee and offer it because we are so confident that you will be completely satisfied with our friendly technical support team and the services we offer. What other company would offer you such a hassle-free, confident solution to your Macintosh and PC needs? Just let us know how we can help...

RealtimeSupport.com guarantees work on two levels:

 

  • If we are unable to fix one of the problems, any time spent exclusively working on that specific problem will not be billed.
  • If the specific problem you have us fix returns within 7 days, we will fix it FREE of charge. DO NOT TRY TO FIX YOUR SELF OR CALL A COMPETITOR! If you do, this will void our 7 day warranty policy.

Scheduling In-Home/Office Service

Standard service hours are Monday-Sunday, 9 am - 8 pm Pacific-Time. Additional charges may apply on holidays/holiday weekends, rapid response services or service outside of standard installation hours.

An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. IF THE RealtimeSupport.com TECHNICIAN ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES MAY BE DENIED AND A $95.00 CANCELLATION CHARGE WILL BE ASSESSED.

Services/Goods Keeping

When Customers authorize RealtimeSupport.com to perform repair and/or upgrade service on their computers systems, they should assume all liability and responsibility caused by any service. Customers should also understand the following may occur: Any upgrade, repair and/or service may void the original manufacturer's warranty.

  • RealtimeSupport.com is not responsible for any software issues.
  • RealtimeSupport.com is responsible of keeping Client’s goods for maximum of 30 days. After 7 days of notification of completion of work, a $5 charge, per day will apply as a storage fee until computer/parts are picked up, this applies for a maximum of 60 days. Should the client not respond and take delivery of the goods, RealtimeSupport.com may dispose of the goods at no responsibility due to above after the 60 day storage period. This includes Hardware, Software and/or Data.
  • If customer has a service, repair and/or upgrade balance due or is unpaid, the serviced computer(s) and/or parts shall become the property of RealtimeSupport.com after the 60 days unless balance and storage fees are paid in full.
  • RealtimeSupport.com does not guarantee the integrity or validity of any data transfers. Customers should back up all the data which are stored in their computers before they are sent/released to RealtimeSupport.com for any service, see Data Backup.

Data Backup

RealtimeSupport.com does not assume any liability for your data. We do, however, offer data backup service at our hourly rates.

User Responsibility: It is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. RealtimeSupport.com shall not be responsible under any circumstance for any loss or corruption of data and/or software.

BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE RealtimeSupport.com SERVICE TECHNITION TO YOUR HOME OR BUSINESS. RealtimeSupport.com SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.

Computer Repair

TERMS AND CONDITIONS

You have requested service from RealtimeSupport.com, hereafter referred to as “RealtimeSupport.com”. RealtimeSupport.com will diagnose and service your computer for a fee as described in Paragraph 3 below.

1. Service and Diagnostic Fee
 RealtimeSupport.com will perform all necessary services reasonably necessary to properly complete the repair of your computer or system.

2. Payment
 TOnce service is complete, your payment for the actual costs incurred and the final sum owed, is due upon completion. Should it be determined in the course of the performance of diagnostics that the problems on your computer are hardware based, RealtimeSupport.com will notify you of same and you may take or send the hardware to a repair station of your choice or to RealtimeSupport.com, for service on the hardware; diagnostic fees may still be applicable. No adequate estimate of that expense can be determined without actually testing the hardware.

3. Transfer or Installation Services
 Unless otherwise agreed, RealtimeSupport.com is not liable for and you agree to hold RealtimeSupport.com, the owner, and associates harmless from any and all damages, costs, and expenses incurred as the result of any defect or damage to any software or data residing or recorded in your computer, whether incurred during the course of RealtimeSupport.com services or otherwise. If service involves transferring information or installing software, you represent that you have the legal right to copy the information, to use the software and agree to the terms of the software license, and you authorize RealtimeSupport.com to transfer the information and accept such terms on your behalf in performing the service.

3. Warranty
 In servicing your computer, RealtimeSupport.com warrants that service will be performed in a professional and timely manner. All services are warranted for a period of 7 days at the discretion of RealtimeSupport.com. There is NO warranty for removal of viruses, spyware, adware or mailware; if they are the cause of a repeat effort, you will be charged again for that service.

THIS WARRANTY AND REMEDY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, WITH RESPECT TO ANY AND ALL SERVICES PERFORMED FOR YOU BY RealtimeSupport.com. RealtimeSupport.com SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO SUCH ITEMS, INCLUDING,WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED. IF RealtimeSupport.com CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY ONLY.

4. Limitation of Liability
 TIF ANY DAMAGE SHOULD OCCUR WHILE YOUR COMPUTER OR SYSTEMS ARE BEING SERVICED, RealtimeSupport.com HAS NO LIABILITY FOR THE COST OF REPAIR OF THE AFFECTED COMPUTER. RealtimeSupport.com ENTIRE LIABILITY TO YOU FOR DAMAGES ARISING FROM ANY CAUSE WHATSOEVER WITH RESPECT TO THE SERVICE OF YOUR COMPUTER, WHETHER DUE TO RealtimeSupport.com ERROR OR NEGLIGENCE OR TO ANY OTHER REASON, IS LIMITED TO THE AMOUNTS THAT YOU PAY RealtimeSupport.com FOR SUCH SERVICE. RealtimeSupport.com HAS NO LIABILITY WHATSOEVER FOR INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF USE, LOST PROFITS OR REVENUE, OR ANY OTHER DAMAGES WHATSOEVER NOT OTHERWISE EXPRESSLY PERMITTED UNDER THIS AGREEMENT. RealtimeSupport.com EXPRESSLY HAS NO LIABILITY FOR LOSS OF OR DAMAGE TO DATA OR SOFTWARE APPLICATIONS WHILE PERFORMING SERVICE. YOUR ONLY REMEDY UNDER THE REPAIR TERMS AND CONDITIONS IS TO SEEK RECOVERY OF DAMAGES AGAINST RealtimeSupport.com IN AN AMOUNT NOT TO EXCEED WHAT YOU PAID RealtimeSupport.com FOR THE SERVICE.

5. Data Protection
 You agree and understand that it is your (the customer's) responsibility to maintain copies of all important data on your computer, and to obtain such copies prior to authorizing RealtimeSupport.com to commence its services for you.

This agreement shall be construed under the laws of the Commonwealth of California. In the event any dispute arises under this agreement or in any manner concerning the subject matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the parties expressly waive any and all rights they may have to otherwise proceed with such dispute resolution in a court of law. Any and all binding arbitration proceedings shall be commenced in Los Angeles County, California. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws of the Commonwealth of California. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to bound hereto.


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Data Recovery

Terms and Conditions

Services Provided:
Customer engages RealtimeSupport.com and/or its partners or subcontractors to inspect, evaluate, and identify the problem (if not already identified); and/or retrieve, or minimize the damage to, the equipment/data/media; and/or provide other services as may be requested by Customer from time to time.

Independent Contractor:
RealtimeSupport.com states and affirms to Customer that it is an independent contractor. It shall have the direction and control of its employees in the provision of services to Customer. Nothing contained in this Agreement shall be construed so as to create a partnership between the Parties or to authorize either Party to act as a general agent of the other Party. Neither Party shall have any authority to make contracts, commitments, statements or representations on behalf of the other Party, except as set forth in this Agreement.

Compensation:
RealtimeSupport.com offers FREE Shipping by FedEx to our California, Long Beach location. If data is recovered and customer agrees to pay for recovery services, return shipping will be cover by RealtimeSupport.com as well. Should customer decline recovery services, customer agrees to pay return shipping costs, unless otherwise agreed to in advance by RealtimeSupport.com, all such sums are due and payable in advance, by cash, check, bank money order, or credit card.

Limitation of Liability:
Customer acknowledges that the equipment/data/media may be damaged prior to RealtimeSupport.com's receipt, and Customer further acknowledges that the efforts of RealtimeSupport.com to complete the services may result in the destruction of or further damage to the equipment/data/media. RealtimeSupport.com regrets that it will not assume responsibility for additional damage that may occur to the Customer's equipment/data/media during RealtimeSupport.com's efforts to complete the services. In no event will RealtimeSupport.com be liable for any indirect damages whatsoever. RealtimeSupport.com will not be held liable for any damages due to any virus, worm, Trojan horse, etc. The total liability of RealtimeSupport.com to Customer under this Agreement shall in no event exceed the total sums paid by Customer to RealtimeSupport.com.

Confidentiality:
RealtimeSupport.com agrees, on its own behalf and on behalf of any agents it utilizes to perform RealtimeSupport.com's responsibilities under this Agreement, that the materials and information which Customer provides to RealtimeSupport.com or to which RealtimeSupport.com gains access in the course of performing its responsibilities hereunder including, but not limited to, materials and information relating to software, hardware, technical and systems profiles, documents, records, programs, systems, data, disks, ideas, concepts, theories, designs, approaches, improvements, techniques, methodologies, methods, processes, formulae, procedures, ledgers, files, communications, technical requirements, names, addresses and other identifiers of individuals and business entities, financial information, insurance, and other know-how or information relating to Customer (collectively "Customer Information"), as between the Parties, are the property of Customer, and shall be used and viewed by RealtimeSupport.com only within the scope of its rights and responsibilities under this Agreement, and shall not be otherwise disclosed to third parties by RealtimeSupport.com or any of its agents without Customer's prior written approval. The confidentiality obligations set forth in this Section shall not apply to information and materials: (1) that are or subsequently become publicly available without RealtimeSupport.com's breach of any duties it owes to Customer or the breach of any confidentiality obligations of any of RealtimeSupport.com's agents or affiliates which are owed to Customer; (2) was know to RealtimeSupport.com prior to Customer's disclosure to RealtimeSupport.com, other than any information or materials obtained from any of RealtimeSupport.com's agents or affiliates which are either subject to confidentiality obligations in favor of Customer from such agents or affiliates of RealtimeSupport.com or fail to fall with the exception categories (1), (2), (3), of (4) described herein; (3) become know to RealtimeSupport.com from a source other than Customer, other than by the breach of an obligation of confidentiality owed to Customer; or (4) is independently developed by RealtimeSupport.com without reference to or use of Customer Information.

RealtimeSupport.com agrees to use Customer Information only to provide services hereunder and not to use such information for any other purpose.

RealtimeSupport.com agrees to implement and maintain reasonable and customary security measures to safeguard Customer Information. Such measures shall include, but not be limited to, requiring employees who will have access to such information to agree to the confidentiality requirements of this Section.

Business entities, government entities and organizations whose data is successfully recovered by RealtimeSupport.com provide RealtimeSupport.com the right to use for promotional purposes their respective copyright protected logos and/or names. If any such business entity, government entity or organization does not wish to allow RealtimeSupport.com use their respective copyright protected logo and/or name for promotional purposes, RealtimeSupport.com will remove the copyright protected logo and/or name immediately upon request.

Parties acknowledge and agree that it may be necessary for Customer to share Customer Information with RealtimeSupport.com in order for RealtimeSupport.com to meet its obligations under this Agreement. With respect to the sharing, use, and protection of Customer Information, RealtimeSupport.com agrees to the following:

To hold in strict confidence Customer Information obtained from Customer during this Agreement. Not to disclose Customer Information, in any form or medium, to any affiliated or non-affiliated person, firm or corporation except as necessary to perform services under this Agreement or as may be required by law. To the extent that RealtimeSupport.com contracts with a third party that obtains Customer Information in order to provide services under this Agreement, RealtimeSupport.com agrees to obtain contractual confidentiality protections to require the third party to hold Customer Information in strict confidence and not disclose it to any person unless required by law. RealtimeSupport.com agrees to return all Customer Information to Customer either upon request or termination of this Agreement. RealtimeSupport.com agrees to comply with applicable privacy laws and regulations including, but not limited to, the Gramm-Leach-Bliley Act, Public Law 106-102 (1999) as set forth in 15 U.S.C.A. § 6801, as amended to comply with applicable changes in such laws and regulations as these occur and become effective.

Miscellaneous Provisions:
Customer warrants to RealtimeSupport.com that it is the owner of, and/or has the right to be in possession of, all equipment/data/media furnished to RealtimeSupport.com, Inc.; and Customer will defend, at its expense, indemnify, and hold RealtimeSupport.com, Inc. harmless against any damages or expenses that may occur (including reasonable attorneys' fees), and pay any cost, damages, or attorneys' fees awarded against RealtimeSupport.com, Inc. resulting from Customer's breach of this section.

This Agreement is intended by the Parties to be the final expression of their agreement, and it constitutes the full and entire understanding between the Parties with respect to the subject hereof. This Agreement may be amended only by a writing signed by the Parties.

The construction, interpretation and enforcement of this Agreement shall be governed by the substantive contract law of the State of California without regards to its conflict of law provisions.

Should any part, term, or provision of this Agreement be declared invalid, void, or unenforceable, all remaining parts, terms, and provisions hereof shall remain in full force and effect and shall no way be invalidated, impaired, or affected thereby.

NO WARRANTIES; DISCLAIMER OF ALL WARRANTIES:
RealtimeSupport.com MAKES AND CUSTOMER RECEIVES NO WARRANTIES OR CONDITIONS FOR ANY GOOD OR SERVICE, EXPRESS, IMPLIED, STATUTORY, OR IN ANY COMMUNICATION WITH CUSTOMER, AND RealtimeSupport.com SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ARISING FROM USAGE OF TRADE OR COURSE OF DEALING OR PERFORMANCE.

Products, Warranties, Condition of Sales and RMA Policy...

RTS Store

1. Products shipped by RealtimeSupport.com come with a limited one-year warranty. RealtimeSupport.com warrants these products to be free from defects in material and workmanship under normal use and service for the first 30 days from the date of shipment. After the 30 day period expires, refer to your manufacture's warranty. RealtimeSupport.com makes no warranty as to the merchantability, fitness or application of the products. RealtimeSupport.com can process your manufacturer warranty repair or exchange for $95.00 fee. This charge includes pickup and delivery of equipment. Additional fees may apply for larger items and shipping charges if applicable. (Applies to the RTS Store Only).

2. The DOA period is 15 days from date of invoice. Items returned for DOA must be in original package with all accessories and supporting documentation.

3. All claims for shortage or shipment errors must be made within 3 days upon receipt of the merchandise. Recipient must report to freight carrier immediately when damaged boxes are received. Risk of loss passes to purchaser upon shipment of product from RealtimeSupport.com's facility.

4. Customer must contact RealtimeSupport.com for a Return Merchandise Authorization number (RMA) to return any item. All returns must include a copy of the packing slip as "Proof of Purchase" which includes the serial number of the item.

5. Items returned for refund must be in the original package with all accessories, all supporting documentation and in resellable condition. Improper packaging may void the warranty.

6. RealtimeSupport.com may, at its sole discretion, exchange products or portions of a product. Any exchange will be made in accordance with RealtimeSupport.com's exchange policies in effect on the date of the exchange.

7. A minimum restocking fee of 15% will be charged on All Goods Returned for Credit. No requests for refunds are accepted after 7 days. ABSOLUTELY NO RETURNS ARE ACCEPTED FOR SPECIAL ORDERS.

8. All credit, refund, exchange and fees will be assessed at the discretion of the RealtimeSupport.com once the items are received and inspected. Do not apply the balance of your subsequent order(s); it will result in a credit hold.

9. A $26.00 fee will be charged for all returned checks.

10. In the event of a dispute, the venue for litigation will be in Los Angeles County, California.

11. Limitation of Liability. Any liability for consequential and incidental damages is expressly disclaimed. RealtimeSupport.com's liability in all events is limited to, and shall not exceed, the purchase price paid.

12. In the event of default, the prevailing party in the legal action is entitled to recover attorney fees and court costs incurred in litigation of this matter.

13. Motherboards. In most instances, we encourage you to send motherboards directly back to manufacturer to expedite processing. For motherboards that cannot be shipped directly to the manufacturer, the following apply: There are no returns for credit. After we identify the problem, a replacement will be supplied.

14.Good Used & Refurbished items. The item is sold 'as is' and there is no warranty unless otherwise stated in the invoice.


CPU and Memory Products


1. No credit for CPU and Memory Products. Replacement only.

2. CPU, bulk pack or OEM: DOA period is 15 days. Warranty period is 90 days.

3. CPU, retail pack: DOA period is 15 days. Afterwards direct your RMA to manufacturer.

4. Memory, major brand. There are no returns for credit. Warranty is 3 years.

5. Memory, OEM memory. There are no returns for credit. Warranty is 1 year.

5. Sales persons are not authorized or trained to handle RMA matters.

7. Any order or shipping discrepancies must be reported on the same day of receipt of products.

7. Any physical damage to returned products voids the warranty.

8. Customer must contact RealtimeSupport.com for a Return Merchandise Authorization number (RMA) to return any item. All returns must include a copy of the packing slip as "Proof of Purchase".


Inkjet Printers and Scanners


1. Warranty service is provided by the manufacturer and the warranty period is 90 days.

2. Refer to the manufacturer’s warranty and send directly to the manufacturer to expedite processing.

Service Rates and Fees

At RealtimeSupport.com, we are always working hard to give you the best service for the best price. When you look at the bottom line, we want you to smile with confidence. Our prices are the best in the industry!

 

Website Maintenance & Design

It is our prime objective to offer incomparable levels of service. Your website will grow and develop as your company does. Technology changes and changes in your service offerings, corporate image and marketing strategies mean that you will wish to update your website on a regular basis. RealtimeSupport.com aims to establish strong ongoing relationships with all of our clients, we therefore offer a number of maintenance solutions designed to suit your individual company requirements.

Quality Assurance

With over 20 years combined experience in web-based activities, RealtimeSupport.com has been committed to the quality of its professional services since its formation. Providing a quality service has always been a keystone in our company policy. This commitment applies to all work undertaken. Our objective is to apply our professional skill and care in a consistent and demonstrable way, contributing to the fulfillment of the needs of all those concerned with our projects.


Our strategy for achieving this quality service is to:

  • Define and clarify our brief.
  • Apply our expertise in designing a smooth information flow and incorporating design elements that will best satisfy the basic requirements of our esteemed clients.
  • Constantly communicate and exchange progress details with our clients to ensure that the website is in line with the corporate image of the company.
  • Instigate a quality plan
  • Provide management that is committed to maintaining the quality of both our service and our product and ensuring that our input into the project will be carried out to the requirements of time, cost and quality and to fulfill the client's objectives.
  • Carry out the above in a clear and demonstrable way.
    RealtimeSupport.com's commitment to value driven website designing also ensures that we seek innovative design solutions with consideration to time, cost and quality. In these ways we at RealtimeSupport.com are striving to maintain excellence in providing our clients with comprehensive, effective and creative consultancy service to enable them to achieve their objectives.

 


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Web Hosting - Terms and Conditions

The terms and conditions set forth herein constitute the full and complete agreement between you and RealtimeSupport.com, Inc. (doing business as and hereinafter referred to as "RealtimeSupport.com") Your agreement to be bound by these terms is acknowledged by your use of the RealtimeSupport.com Web Site, Hosting Services, Support Services and/or any RealtimeSupport.com software made available to you. The terms contained herein supercede and replace any other agreement or negotiation between you and RealtimeSupport.com whether oral, written or otherwise including any statements made by any representative of RealtimeSupport.com at any time.

1. FEES; PAYMENT OF FEES

1.1 Fees - RealtimeSupport.com charges the following fees where applicable. All such fees are subject to change with 30 days notice. Not all fees are applicable to all accounts.

1.1.1 Set-Up Fee – This is a one time fee may that be charged in connection with the establishment of a new account.

1.1.2 Service Fee – This is the fee for your monthly, annual or bi-annual web hosting services.

1.1.3 Domain Registration Fee – This is the fee for the registration of a domain name and is non-refundable.

1.1.4 Other Service Related Fees – These are fees for additional services that you may choose to add to your account.

1.2 RealtimeSupport.com also reserves the right to alter, change, amend or delete fees at it's sole option. RealtimeSupport.com further reserves the right to institute new services and charge fees in association with the provision of such new services as it deems appropriate.

1.3 RealtimeSupport.com reserves the right to offer subsequent promotional rates which may or may not be more favorable than the terms under which you entered this agreement. Any such periodic special rates shall not effect the then existing rights and responsibilities of each party. RealtimeSupport.com also reserves the right to change the rate charged for any such fee under this agreement with 30 days notice.

1.4 Payment of Fees - RealtimeSupport.com accepts payment by Credit Card (Visa, MasterCard, Discover, American Express, and by personal check, cashiers check, electronic check, or money order. In addition, RealtimeSupport.com may from time to time allow additional forms of payment however the offering of a particular form of payment does not obligate RealtimeSupport.com to continue to offer that form of payment in the future. The current list of payment options will be displayed during the order process. If you have any questions concerning the current available payment options This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

1.5 Payment by Credit Card and Electronic Check

1.5.1 Prior to activation of your user account and at any applicable time thereafter you agree to allow RealtimeSupport.com to charge your provided credit card or bank account and at stated regular intervals the agreed service fee amount for the stated period together with any RealtimeSupport.com set-up charges, registration fees, or any other charges outlined herein as may be applicable. You further authorize RealtimeSupport.com to charge your credit card or bank account for all subsequent period fees at, or a reasonable period in advance of, the commencement of any such subsequent period. You agree to maintain current valid existing credit card or bank account information with RealtimeSupport.com for the purpose of satisfying the RealtimeSupport.com charges as they become due. Refusal or rejection of any such charge or any portion thereof is grounds for account suspension and/or termination at the sole option of RealtimeSupport.com under Paragraph 8 herein. An administrative fee of $26.00 may be charged for the refusal, rejection or return of any such charge for any reason whatsoever or any portion thereof. In addition, refusal, rejection or return of any such charge for any reason whatsoever or any portion thereof is grounds for account suspension and/or termination at the sole option of RealtimeSupport.com under Paragraph 8 herein.

1.6 Payment by Check, Money Order

1.5.1 Prior to activation of your user account you agree to submit a check payable in U.S. dollars against a bank located within the United States . RealtimeSupport.com is under no obligation to initiate service until the proceeds of such check have been cleared by such financial institution and have been received by RealtimeSupport.com. Invoices will be submitted to at the email address on file for you as a courtesy only and you agree to receive such invoices via email. Payment for subsequent fees are due and payable immediately upon invoice and in no instance later than the expiration of the last day of the previous period without regard to any invoice. It is your responsibility when paying by check to make sure that your payment is received by RealtimeSupport.com. An administrative fee of $26.00 may be charged for the refusal, rejection or return of any such check for any reason whatsoever or any portion thereof. In addition, refusal, rejection or return of any such check for any reason whatsoever or any portion thereof is grounds for account suspension and/or termination at the sole option of RealtimeSupport.com under Paragraph 8 herein.

1.5.2 It is recommended that in order to avoid any service interruption that you submit your payment to RealtimeSupport.com a sufficient time before the expiration of the current service period so that it reaches RealtimeSupport.com in advance of the renewal date.

1.7 RealtimeSupport.com 30 Day Limited Money-Back Guarantee

2. WEB HOSTING SERVICES

For the term of the agreement as set forth herein RealtimeSupport.com agrees to provide Web Hosting Services according the plan selected by you upon activation of your account. RealtimeSupport.com reserves the right to change, amend and/or otherwise alter the services provided with equivalent or otherwise equal services without prior notice to you. The specifics of any particular offer are contained within the offer itself as published on the RealtimeSupport.com website at the time you create your account and remain in effect throughout the term of your agreement. The specifics of all current offers are located within the RealtimeSupport.com Website located at www.rtstechnologygroup.com. Web Hosting Services shall be defined as server space and data transfer allowances for the purposes of displaying a business or personal website.

3. ACCEPTABLE USE

RealtimeSupport.com strictly enforces compliance with its acceptable use policy which may be found on the RealtimeSupport.com partners website (see links below). The terms of the acceptable Use Policy are incorporated into this agreement as though they were fully set forth at length herein. You agree to maintain your website in full compliance with the terms of the acceptable use policy. Failure to so comply is cause for immediate suspension and/or termination under paragraph (8) herein. RealtimeSupport.com reserves the right to refuse to provide service to anyone at their sole option.

4. LICENSE

RealtimeSupport.com, subject to the terms and conditions set forth herein, hereby grants you a non-exclusive, limited, personal, license to use the RealtimeSupport.com Web Hosting Service for the term of the agreement as set forth herein. Your rights under this agreement may be assigned only upon prior notice and express approval by RealtimeSupport.com. Any other assignment is null and void.

5. OWNERSHIP OF INTELLECTUAL PROPERTY; CONFIDENTIALITY

5.1 It is understood and agreed that during the term of this agreement and thereafter you may come into possession of information which is the confidential and proprietary information of RealtimeSupport.com including but not limited to the RealtimeSupport.com customer service and maintenance tools. You acknowledge that all right and title to any such RealtimeSupport.com intellectual property shall remain the sole property of RealtimeSupport.com and that you have no right, title or interest therein. You further agree not to provide access to the RealtimeSupport.com services to any third party. You agree yourself and not to assist any third party in any way to use, translate, decompile, reverse engineer, disassemble, modify, reproduce, rent, lease, lend, license, distribute, market or otherwise dispose of any portion of the RealtimeSupport.com Services. Any and all right or title to any engineering, coding, programming or customer service work around or other modification of the RealtimeSupport.com service shall also remain the sole property or RealtimeSupport.com.

5.2 During the term of this agreement you may have access to certain information and materials relating to the RealtimeSupport.com business, customers, software technology and marketing which RealtimeSupport.com treats as confidential (hereinafter "Confidential Information"). You agree to at all times during the term of this agreement and otherwise as set forth herein: (i) hold in confidence, and not disclose or reveal to any person or entity, any "Confidential Information" without the express prior written consent of RealtimeSupport.com; and (ii) not use or disclose any of the "Confidential Information" for any purpose at any time, other than pursuant to your rights under this agreement for the purpose intended. These obligations shall continue indefinitely for so long as the Confidential Information is a trade secret under applicable law and shall continue for three (3) years following termination of this Agreement with respect to Confidential Information, which does not rise to the level of a trade secret.

5.3 You are the sole owner of any information that you post within your account area. RealtimeSupport.com does not normally review or edit the information posted within your account. Notwithstanding the above RealtimeSupport.com specifically reserves all right to edit, change, remove or delete any information posted in violation of this policy, the RealtimeSupport.com Acceptable Use Policy or any applicable law, order or public policy. RealtimeSupport.com is not your partner, associate, joint venturer or agent with respect to any information placed by you on the RealtimeSupport.com servers.

6. TERM

The initial term of this agreement shall be the period selected by you at the commencement of your account. Periodic accounts (monthly, annual, biannual) are automatically renewed and are charged in the same manner you selected at the commencement of your account. Any Additional services are renewed for the same period as the corresponding hosting service. A listing of the presently available plans is available on the RealtimeSupport.com website located at www.rtstechnologygroup.com.

7. SUSPENSION AND TERMINATION

7.1 Suspension - At the sole option of RealtimeSupport.com for any reason set forth herein or in the event that you breach any term of this agreement including but not limited to Section 1 (Payment of Fees) or any violation of the RealtimeSupport.com Acceptable Use Policy, RealtimeSupport.com may suspend your account by deactivating any access by you and/or by web users to any information contained on the RealtimeSupport.com servers related to your account while maintaining the information and data related to your account upon the RealtimeSupport.com servers. Suspension shall specifically include the disabling of your hosted domain and/or any access to information or data related to your account. In the event of any such suspension you will be notified. At the option of RealtimeSupport.com you may be given an opportunity to correct such breach or violation. Upon being notified of an opportunity to correct such breach or violation, if such breach or violation is not corrected the account may be terminated under paragraph 7.2. Service charges will continue to accrue on suspended accounts as if they were not suspended. You will remain responsible for the payment of any such charges during any such period of suspension.

7.2 Termination - This agreement and all of it's terms shall remain in full force and effect until it is terminated. Termination shall include the removal of any and all of your information from the RealtimeSupport.com servers. Such information or data may or may not be made available to you by RealtimeSupport.com after any such termination. This agreement may be terminated either (a) after a period of suspension as set forth in paragraph 7.1 or (b) except as otherwise stated herein by either party upon 45 days notice in advance of a renewal period for any reason.

7.3 In the event of termination under paragraph 7.2(a) there will be no refund provided to you. In addition, RealtimeSupport.com may charge you an additional termination fee not to exceed $100.00 at its sole option. The assessment of this termination fee shall not affect the rights of RealtimeSupport.com to recover from you losses, damages, indemnity, defense costs, expert costs, collection costs and/or attorney’s fees or other costs of any kind as may be applicable under California Law

8. INFORMATION USAGE AND COMMUNICATIONS

8.1 You hereby consent and agree that as to any information which RealtimeSupport.com may collect from you and/or maintain with respect to you, including but not limited to your account information, dates of service, billing address, billing records, usage statistics, site statistics, services purchased, domain name purchases, correspondence to or from RealtimeSupport.com concerning you or your account, or other information which in RealtimeSupport.com sole judgment is reasonable, RealtimeSupport.com may disclose such information to public or private third parties as applicable law may require or permit. The decision as to whether to disclose such information as may be required, permitted or otherwise reasonable shall be within the sole discretion of RealtimeSupport.com and may include but shall not be limited to (1) compliance with court order, subpoena or other request of any State or Federal government, (2) compliance with the Electronic Communications Decency Act, (3) compliance with the Digital Millennium Copyright Act (3) compliance with the RealtimeSupport.com Terms of Service or other policies.

8.2 During and after the term of this agreement you agree to receive periodic emails from RealtimeSupport.com in regards to RealtimeSupport.com or partner products, services, your account, and system conditions, changes, updates or and schedules.

8.3 You agree to provide and at all times during the term of this agreement maintain true and accurate account information on file with RealtimeSupport.com specifically including your Name, Address, Email address, telephone number billing information and any other account information requested at any time during the sign up process. You further agree that the failure to provide or maintain such accurate information is a material breach of this agreement and subjects your account to suspension and/or termination as set forth in paragraph eight (8) herein.

9. NOTICE

9.1 Any notice under this agreement shall be given by RealtimeSupport.com to you via email at the address provided by you to RealtimeSupport.com at the commencement of this agreement or as RealtimeSupport.com is subsequently advised. Notice to you at this address is deemed sufficient regardless of your receipt of such email.

9.2 Any notice by you to RealtimeSupport.com shall be made by telephone to a customer service representative at 877.247.6777 during RealtimeSupport.com regular business hours of 9:00 a.m. to 6:00 p.m. Pacific Standard Time and is effective only upon receipt by RealtimeSupport.com of any such notice. Such notice may also be sent via United States Mail to the following Address:

10. SURVIVAL

Sections 1, 3 through 6, 8, 9, 10, 12, 13, and 15 through 21, inclusive, of this agreement shall survive the termination of this agreement and shall remain in full force and effect after any such termination.

11. WARRANTEES AND LIMITATIONS

11.1 RealtimeSupport.com makes every reasonable effort to maintain operation of the RealtimeSupport.com service however because as many events and circumstances are beyond the control of RealtimeSupport.com, RealtimeSupport.com does not in any way warrant or otherwise guarantee the availability of the RealtimeSupport.com system or servers and is not responsible for any delay or loss of data, lack of connection, slow connection, or any other such issues whether due to the active or passive negligence of RealtimeSupport.com.

11.2 THE RealtimeSupport.com SERVICE IS PROVIDED TO YOU ON AN "AS IS" BASIS, AND WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

11.3 In general, RealtimeSupport.com has no control over information contained on the Internet. Information obtained by you from the Internet may be inaccurate, offensive or in some cases even illegal. RealtimeSupport.com accepts no responsibility for any information which you receive from the Internet. You accept full responsibility to verify the truth and accuracy, legality and ownership of the information that you obtain from the Internet as well as the reputation of the individuals with whom you may deal. RealtimeSupport.com provides no warrantee for any goods or services which you obtain over the Internet nor the compatibility of any such services with the RealtimeSupport.com system.

11.4 You specifically hereby waive any claim for damages of any kind whether direct, indirect, special, exemplary, punitive, incidental or consequential, loss of profits or loss of business as the result of any action taken in response to any claim of copyright infringement without regard to whether or not the material claimed to have been infringing is later found to be infringing.

11.5 THE TOTAL SOLE AND EXCLUSIVE REMEDY AVAILABLE TO YOU AS THE RESULT OF ANY BREACH OF THIS AGREEMENT, NEGLIGENCE, OR ANY ACTION OR FAILURE TO ACT WHETHER INTENTIONAL OR OTHERWISE SHALL BE THE TOTAL AMOUNT OF SERVICE FEES PAID BY YOU TO RealtimeSupport.com IN THE THREE MONTHS IMMEDIATELY PROCEEDING ANY ALLEGATION OF ENTITLEMENT TO SUCH REMEDY. IN NO EVENT SHALL RealtimeSupport.com BE LIABLE FOR ANY INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR LOSS OF BUSINESS AS THE RESULT OF ANY SUCH ACTION OR INACTION WITHOUT REGARD TO THE LIKELIHOOD OF ANY SUCH DAMAGES.

11.6 RealtimeSupport.com, Inc. provides Web Hosting Services to clients in the form of a partnership with ServInt.com and by using RealtimeSupport.com, Inc. Web Hosting Services you agree to the terms of service provided by ServInt.com. By using RealtimeSupport.com web hosting services you acknowledge that you have read and agree to the terms and policy of the above partner. The terms of service are available at the following URL, which may or may not be up to date.

ServInt: http://www.servint.net/contact/tos.php

12. INDEMNITY

12.1 You agree to fully defend and indemnify and hold harmless RealtimeSupport.com of and from any and all third party claims, causes of action, demands, costs, damages including both direct and consequential damages, specifically including attorneys fees and costs, expert fees and costs and mediation and/or arbitration fees and costs incurred (whether paid or not) as the result of any breach or claim of breach of this agreement or your negligence whether active or passive or any negligence of RealtimeSupport.com in any way related to your use of the RealtimeSupport.com service or any portion thereof.

12.2 You agree to fully defend and indemnify and hold harmless RealtimeSupport.com of and from any and all third party claims, causes of action, demands, costs, damages including both direct and consequential damages, specifically including attorneys fees and costs, expert fees and costs and mediation and/or arbitration fees and costs incurred (whether paid or not) as the result of any violation or claimed violation of any copyright or other intellectual property right of any third party which is in any way related to your use of the RealtimeSupport.com service or any portion thereof. Choice of counsel remains exclusively that of RealtimeSupport.com

12.3 You agree that upon the assignment of your user ID and password that you will maintain the confidentiality of your account information and assume all responsibility of and from any loss, theft or other destruction of any data as the result of any access to your account via the use of your user ID. You further agree to defend and indemnify and hold harmless RealtimeSupport.com of and from any and all third party claims, causes of action, demands, costs, damages including both direct and consequential damages, specifically including attorneys fees and costs, expert fees and costs and mediation and/or arbitration fees and costs incurred (whether paid or not) as the result of any claim for damages in any way related to the disclosure of your confidential User ID and Password information. Choice of counsel remains exclusively that of RealtimeSupport.com.

13. FORCE MAJEURE

Either party to this agreement shall be excused from any delay or failure in performance hereunder caused by reason of any occurrence or contingency beyond its reasonable control, including but not limited to, acts of God, earthquake, labor disputes and strikes, riots, war, and governmental requirements. The obligations and rights of the party so excused shall be extended on a day-to-day basis for the period of time equal to that of the underlying cause of the delay.

13. U.S. EXPORT CONTROLS

Software available in connection with the RealtimeSupport.com services is subject to United States export controls. No Software may be downloaded from RealtimeSupport.com or otherwise exported or re-exported in violation of U.S. export laws. Downloading or using the any downloaded Software or software component is at your sole risk.

14. ASSIGNMENT

Your rights under this agreement may be assigned only upon prior notice and express approval by RealtimeSupport.com. RealtimeSupport.com may assign it's rights hereunder to any person or entity who shall become a principal owner, or shareholder of RealtimeSupport.com. Any other attempted transfer or assignment of rights hereunder shall be null and void ab initio.

15. SEVERABILITY

If any term, clause or provision hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other term, clause or provision and such invalid term, clause or provision shall be deemed to be severed from the Agreement.

16. CHOICE OF LAW

This Agreement shall be interpreted under the laws of the State of California without regard to any conflict of laws provisions. Any action between the parties to this agreement for the breach of this agreement or any action or claim in any way relating thereto shall be venued in the Superior Court of the State of California , County of Los Angeles . The parties to this agreement hereby consent to jurisdiction in that court and agree to accept service by mail and hereby waive any defense of any kind related to jurisdiction or venue.

17. NO AGENCY

Notwithstanding any other provision of this agreement, RealtimeSupport.com is not your agent, partner or joint venturer in any respect.

18. AMENDMENT

RealtimeSupport.com may without advance notice amend this Agreement from time to time, and will do so by posting the new Agreement on the RealtimeSupport.com web site in place of the old. Each and every such amendment shall be become effective immediately for all pre-existing and future accounts.

19. REQUIRED NOTICES

19.1 Copyright Infringement Claims - Any notice concerning any claim of copyright infringement should be addressed to RealtimeSupport.com, Inc, COPYRIGHT INFRINGEMENT CLAIM, 525 E. Seaside Way, Suite 2011, Long Beach, CA 90802 - Telephone 562.366.0079 Facsimile 888.854.5663.

19.2 California - Pursuant to the terms of The Electronic Commerce Act of 1984 please be advised that as may be applicable to you under California Law if you are unsatisfied with the manner in which a complaint that you may have regarding the RealtimeSupport.com service you may contact the complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing at 1020 N. Street, #501, Sacramento, CA 95814 or by telephone at 916.445.1254.

ICANN Uniform Domain-Name-Dispute-Resolution Policy.
 
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